The address of this web page is
If a printer is not already specified as
supporting Windows 7, it is a waste of time trying to make it work. My
advice to others is that if your time is worth anything, it may be
cheaper to buy a new printer. An alternate solution could be the
printer-sharing switch described at the end of this page.
I had four printers on my
LAN before Windows 7:
(And I bought a new one because of
hp LaserJet 1300 PCL6
This printer installed correctly using
driver selections in Windows 7 64-bit. No problems, but not the printer
I want to use on a regular basis.
There is no selection in Windows 7 for this
LAN printer. It seems to print fine by calling it a MFC-7840N but it
leaves out the scanning functions. I sent email on
11/14/09 to Brother asking for the correct driver. I received email
from Brother 11/16/09 telling me that the Windows drivers will install
automatically when the printer is (directly) connected to the computer.
11/16/09, telling them this is a network printer, not connected
directly to the computer. I asked again when a driver will be released.
Brother responded 11/19/09 "Brother does not currently have any plans
to release additional Windows 7-compatible drivers and software for
this model. The in-box drivers provided with the operating system
should be used instead." There are no "in-box" drivers with Win 7 64
bit that support this printer, except, of course, the 7840N that I
found by experimentation. It's time to retire this printer/fax/scanner!
Canon iC D860 (plus Canon D1150 bought for Win 7):
The iC D860 printer does not work with the Windows 7
computer, but it works fine over the LAN from other computers. I sent
email on 11/14/09 to Canon asking for a driver.
I received a response from Canon that says "Regrettably, Windows 7 x64
drivers are not available". Canon offered me three printers "at a
reduced price". The three printers offered in their response are iC
D1120 for $419, D1150 for
$499, and D1170 for $669. None of these are in the current Windows7
printer driver list. As an Axis 1650 printer driver is used to put the
printer on my LAN, I filed a support case with Axis to see if
they have a suggestion for Windows 7. Axis replied that Canon provides
support for the Axis 1650, and referred me back to Canon.
I sent email to
Canon 11/18/09 asking for verification that the new printers would work
as network printers with a Windows 7 computer. Canon also has a rebate
program that would sell the printers to me at a cheaper price than what
they quoted as "a reduced price"; I asked them for clarification. I got
that verification and a super price on a new printer.
I decided to buy a new Canon D1150 to use with Windows 7. I bought it
directly from Canon on their "Loyalty Program" for $229 plus tax
delivered. This printer lists for $599 and is discounted to $487 on
Amazon. I couldn't pass it up for $229. I received it 12/3/09. It
prints two-sided, is a fax machine and a scanner. It has occupied a lot
of my time learning about it and getting it going on my network with
the other computers, besides the Win 7 computer. I am pleased with the
D1150; it works great over the LAN from both the Win 7 and XP
computers. I have had several very positive communications exchanges
with Canon, both in sales and in technical support, and I am very happy
with them. Both hp and Brother could learn from Canon. See 11/23, 12/3, 12/5 and 12/6/09 entries on the Current
web page for more on the D1150
hp photosmart 7550:
This printer is connected
via USB to a host computer on the LAN running XP Pro. Other computers
print fine to the hp 7550 over the lan via the host computer. There is
no driver available for this printer under Windows 7. I sent email to
hp on 11/14/09 asking for help.
I received a response on 11/14/09 from hp technical
support person "Kanchan" telling me to
connect the printer directly to the Windows 7 computer using USB, and
to select the driver for a Deskjet 5550 printer. This seems to work,
but I don't know if the computer can be shared with XP computers on my
LAN. I asked hp if sharing will work. The 11/15/09 response from
"Kanchan" is that
they haven't tested it yet, and they asked me to get back to them with
my observation and result.
I was not able to make sharing work, so I initiated
another request for assistance. on 12/15/09 they told me to download a
367MB file and then run it to extract files from it. Their download
server was very slow; this took 10 minutes to download. I followed
their instructions, and after wasting several hours trying different
approaches, I gave up and told them it doesn't work. Technical support
person "Soumitri" responded
12/17/09 with an apology that I was sent the wrong reference,
"due to an inadvertent system error". They sent me another link, and
instructions that were supposed to let me connect the printer to my XP
computer and share it with the Win 7 computer. Not only did this not
work, but it disabled the existing sharing that allowed my wife to
print to it from her XP computer. I reverted to an older system image
to restore what was previously working. I am extremely unhappy with
hp's technical support. Technical support person "Pradyut" said they
would escalate my issue to a "Case Manager". Technical support person
"Avijit" followed up with an email that said "Your information and all
information of this situation have been forwarded to our Concerned
To add insult to injury, I then received a telephone
call from Case Manager "Melissa" in Canada. She had not bothered to
read any of the email correspondence! She said she would do so later.
She provided zero useful information. I received a Customer Service
Evaluation query from hp, and I was able to answer their question, "If
you could change one thing to improve the escalation process, would
would that be?". My answer was "I was insulted by the fact that the
case manager did not read the issue correspondence that was forwarded
to her before she called me. This was entirely improper and a further
waste of my time."
I will go out of my way in the future to avoid purchase
of any Hewlett Packard equipment so that I can avoid their "customer
I resolved the problem by purchasing an IOGEAR GUB211
2-port printer sharing switch for $17.99 from Amazon. It allows
printer to be plugged directly into my XP computer where it has been
and also into the Windows 7 computer. The switch installs simply and
works like magic. Either computer can print to the photosmart 7550.