Dear "worldnetpresident@att.net",

I am writing you you because I am unhappy about the treatment I recently received as a customer of AT&T WorldNet.

On the home page you present for potential new customers (http://www.att.net/) , you have a link to a page of awards and positive write-ups (http://www.att.net/awards/index.html) you have received from J.D. Power and Associates, PC World, SmartMoney, InfoWorld, PC World, eTesting Labs, and Network World. My experience during 2001 supported the awards and write-ups, and over the last six years that I have been your customer I have strongly recommended AT&T WorldNet to my friends and associates, especially when they were frustrated with ISP's that didn't have a clue how to handle customer email accounts.

It is your attention to providing reliable service to customers, coupled with your exemplary newsgroup forums staffed with your knowledgeable and prompt Support Agents, that has kept me as a loyal subscriber for over six years. Unfortunately, it appears to me that you have taken a page out of either AOL's book or Microsoft's book, as you are now seemingly ignoring your customers. Please let me explain.

February's email implosion was an eye-opener. I expected you to be forthright with us when it was over, but no such luck. That service outage affected everyone on AT&T WorldNet. Followed on its heels was another outage that seemingly affected only a few customers.

The first indication of this problem was on Thursday, February 28, 2001, when I received a "bounce" message from a mailing list I manage. It reported to me that my main (owner) account, w6go@att.net, had not accepted email; a bounce message was received from AT&T. I opted to ignore the message as a one-time fluke. Wrong. That was just the beginning.

When I received another bounce, I made tests and determined that my main account was being blocked by AT&T WorldNet so that it could not receive email from anyone not an AT&T WorldNet subscriber. Anyone who sent email to me at that address received an error message back from AT&T telling them I was an "Invalid Recipient".

I sent my first notification of the problem to your "worldnet.help.service-issues.mail-server" Newsgroup Saturday evening, March 2, at 4:39 PM PST. Your Support Agent Marie Gonzalez responded, confirming the problem. She forwarded the issue for investigation.

For the next three days I couldn't get mail from the internet at that account! I communicated with Marie, and Support Agents David Alexander, Mike Stewart, John Oliver, Ellen Norberg and Nick Trifonoff. As expected, they did all that they could, but they were given no information to share with me.

It was confirmed that other subscribers were experiencing the same problem.

Finally, the outage was corrected, and no one would level with me as to what happened, why AT&T had been blocking my incoming email, who had received bounce messages from AT&T or what had been done to prevent the problem from happening again.

The entire correspondence thread, along with examples of the bounces, is posted at http://obri.net/att/mail.html [below in this web page] for your reference. I would appreciate your review of my frustrating experience and I ask for your answers to the questions I have posed.

I am now embarrassed that I have solicited customers for AT&T WorldNet, as I don't want to be placed in a position of explaining why my "best ISP in the country" has seemingly decided to turn its back on its customers and join the ranks of the "others". Please help me to change my impression of AT&T WorldNet back to a good one.

Thank you,

Jay O'Brien
 

-------- Original Message --------
Subject: Re: Communications breakdown
Date: Sun, 10 Mar 2002 05:12:19 +0000
From: "Auto-reply from worldnetpresident@worldnet.att.net" <worldnetpresident@worldnet.att.net>
To: jayobrien@att.net

Dear WorldNet Service Customer:

The WorldNet Service President's Office is in receipt of the e-mail message that you recently sent.  We will respond shortly to your comments or concerns.  This auto-reply response ensures that we have your e-mail and it is not necessary to resend your message.

Thank you!

The WorldNet Service President's Office
 
 

-------- Original Message --------
Subject: ATT WN: Angela Almanza - notes
Date: Mon, 25 Mar 2002 14:51:07 -0800
From: Jay O'Brien <jayobrien@att.net>
To: Angela Almanza <analmanza@att.com>

Angela,

Thank you very much for your call today.

These are my notes from today's telephone call. Do you have a different take on anything I have documented below?

Regards,

Jay O'Brien

I received a call today, 3/25/02, at 12:51 PM from Angela Almanza at ATT Worldnet, calling from 210 691-5096. She was responding to my March 9, 2002, email sent to worldnetpresident@att.net. I was just called to eat, so I asked if I could call her back.

She told me to call her collect at 210 691-7268. About 1:30 PM I attempted to call her collect, as instructed. First my collect call was rejected because collect calls would only be accepted from ATT customers (I use Sprint for long distance service). Then I called Pacific Bell for help, and they transferred me to Sprint. The Sprint operator suggested I try calling 1-800-CALL ATT. I did so and was finally able to get through. (Nothing is easy!)

Angela started our conversation by suggesting that perhaps I had allowed my mailbox to become full, thus causing mail to be rejected back to the sender. I assured her that such was not the case, as prior to the problem occurrence, all mail from the problem account (w6go@att.net) was being forwarded to a secondary account (jayobrien@att.net) and that the latter account did not experience this problem. She said that her technical people had suggested the mailbox full issue as a possible reason for the problem.

Angela said that my issue had been referred to "tier 2" technicians, who were unable to determine the cause. She said that there were not enough accounts affected that would justify more attention than it received, and that when the problem was cleared it was not known what the problem actually had been. She confirmed that no resolution was conveyed to the Forum Assistants who were dealing with me.

Angela said that she had reviewed my web page on this issue, http://obri.net/att/mail.html .

I told Angela that I can understand such a situation, but that the technical people left the Forum Assistants "holding the bag" by not sharing with them. I told Angela that in my opinion the real losers in this problem were the FA's (Forum Assistants) who deal with us customers.

To Angela's credit, she did not ever use the dreaded phrase "we apologize for the inconvenience". That phrase is to me the same as digging your fingernails into a blackboard.

Angela will press for a more definitive resolution, even if it is that the problem seemed to clear on its own. Hopefully Angela will find a way for me to directly escalate the problem, should it happen again.

Angela said she would follow through and would send me a statement via email.
 

-------- Original Message --------
Subject: RE: ATT WN: Angela Almanza - notes
Date: Mon, 25 Mar 2002 18:05:01 -0500
From: <analmanza@att.com>
To: <jayobrien@att.net>

Hi Mr. O'Brien,

Just as you sent me your e-mail, I received an immediate response as to what caused the bounced mail issue, and how it was corrected:

"There was a mail server issue that caused this problem for a small  number of our customers. Customer Jay O'Brien was one of the very first to report it to us.

After investigating briefly and duplicating the problem, it was escalated and Trouble ticket 8104  was opened on 3/2 for this the issue. Tier 3 investigated and worked the issue and resolved it by updating the files on the mail gateways which contained some errors. This was completed on 3/6, though the ticket was opened a day or two later  while the situation was still being monitored.

During the time this problem existed, the affected customers were not able to receive mail from outside of WorldNet. Since it was bounced at the gateways from the internet ( with the incorrect error "invalid recipient") we never received it into our network and have no way of restoring it (the emails).  The bounced mail was returned to the senders, who would have had to resend it."

Respectfully,

Angela N. Almanza
AT&T  WorldNet Executive Appeals
210-691-7268 voice, 210-691-7531 fax
<analmanza@ems.att.com>
 

-------- Original Message --------
Subject: Re: ATT WN: Communications Breakdown
Date: Tue, 26 Mar 2002 22:03:36 -0800
From: Jay O'Brien <jayobrien@att.net>
To: Angela Almanza <analmanza@att.com>

Angela,

Thank you for the frank report on the problem situation. Your message confirms my contention that details of interest to the customer were withheld from the AT&T Newsgroup Support Agents and, thus, withheld from me, the customer.

Something is inherently wrong with your communication system. Your technical people, such as "tier 3" referenced in your message, should be concerned with informing the customer, and should be in some way measured in their provision of feedback and closure. It is not appropriate to leave customers hanging, as AT&T did to me, wondering if/when the problem is going to happen again.

I don't understand why I had to go to the President of AT&T Worldnet to get your response. That should have come to me in a timely manner via the support newsgroup without the need for escalation.

I would appreciate a commitment from management to use my problem as an example of what should NOT happen in the future. You folks have a great team of competent technical people keeping WN running. They can't operate as a team without open and full communication.

Again, thank you for your considerate telephone call.

Jay O'Brien
 

-------- Original Message --------
Subject: FYI
Date: Thu, 28 Mar 2002 16:33:19 -0800
From: Jay O'Brien <jayobrien@att.net>
To: Angela Almanza <analmanza@att.com>

Angela,

I thought you might be interested in this post I made today on the support newsgroup I used for communications during the time when ATT was blocking email to my main email address.

Jay O'Brien

FOLLOWUP MESSAGE SENT TO SUPPORT NEWSGROUP:

-------- Original Message --------
Subject: Reply from Worldnet President's office
Date: Fri, 29 Mar 2002 00:27:33 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Several weeks ago I followed up on an unsatisfactory resolution of a problem I had; ATT WN was blocking email from outside ATT sent to my primary account.

The Support agents here on this Newsgroup were not able to obtain an answer. I escalated by sending email to worldnetpresident@att.net. I received a phone call and additional email correspondence which I have posted at http://obri.net/att/mail.html for the review of anyone on this group that may have been following the thread.

I note that the entire thread has been deleted from the newsgroup server, even though there are older messages that still remain. Most of the thread is included at the url given above.

At least I did get an answer; the bottom line is that the information could have been provided directly to the Newsgroup support agents in a timely manner.

I'll post whatever else I get from the President's office.

Again, thanks to the support agents here. You folks do a great job, under sometimes difficult circumstances.

Jay O'Brien
Rio Linda, CA

-------- Original Message --------
Subject: RE: FYI
Date: Fri, 29 Mar 2002 10:37:09 -0500
From: <analmanza@att.com>
To: <jayobrien@att.net>

Thank you, Mr. O'Brien, for the write-up, and most importantly, for giving us the opportunity to improve our processes.  I was glad to have helped you.

Sincerely,

Nina Almanza

AT&T WorldNet Executive Appeals
210-691-7268 voice, 210-691-7531 fax
mailto:analmanza@ems.att.com

-------- Original Message --------
Subject: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 00:39:38 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

My main (owner) account is w6go@att.net.

Yesterday, email sent to it from a mailing list I manage bounced. I decided to ignore it as a "one time only" happening.(see below)

Today, it happened again.  The message from att was:
<w6go@att.net>: host gateway6.att.net[204.127.134.23] said: 550 Invalid recipient: <w6go@att.net>

I then sent email to w6go@att.net from my speakeasy account. It bounced. The message from att was:
<w6go@att.net>: 204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@att.net>
Giving up on 204.127.134.23.

I then sent mail to w6go@att.net from my Yahoo account. It bounced. The message from att was:
<w6go@att.net>: 204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@att.net>
Giving up on 204.127.134.23.

I then sent from my Yahoo account to w6go@worldnet.att.net; It bounced, same message.

The entire source of all of these messages (as much as I could capture) is posted at http://obri.net/att/mail.html . (see below)

Note: mail sent to other accounts, like the one this is being sent from, is going through fine.

Help please? I just tried again a minute ago (4:39 PM PST) to send to w6go@att.net from my Speakeasy account and it bounced.

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 00:48:18 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

I also got a bounce message.  I will forward this for investigation.

Thanks!

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:06:53 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Hi Marie,

I just tried two more tests. Mail from jayobrien@att.net, which is on the w6go@att.net main account, goes through just fine. I then tried sending from my speakeasy account, and it bounced again.

It looks like mail from the "outside" is bouncing, while mail from another att.net account gets through. Interesting!

I'm sure glad that isn't the email address I depend on!

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:12:16 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

Interesting.  Do you still have all the bounce messages?  Are they all giving the same IP address as in the ones you already posted?

Thanks!

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:15:59 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Marie,

Well, I've only sent one more message that bounced since I posted the others at http://obri.net/att/mail.html , and it bounced with the same message; the IP numbers are the same.

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:23:04 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

Thanks, we have some folks looking into this.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:25:02 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

I just logged on to the w6go@att.net account via netmail over the internet. I was able to send email successfully to jayobrien@att.net and to my speakeasy account. Whatever the problem is, it doesn't seem to affect outgoing mail sent from w6go@att.net.

BTW, all mail from w6go@att.net is set up to be forwarded to jayobrien@att.net (when it is working, that is!).

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:28:14 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

It certainly is an interesting problem!  I'll help however I can, via dialup or via SSL. If I can help via phone, I'll respond privately with my phone number.

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:29:29 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

OK, thanks.  One thing to try, turn off the forwarding, just to remove it from the mix while we troubleshoot this,

Thanks!

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:34:18 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

Thanks.  At this point I don't think that will be necessary.  Do turn off the forwarding though, then try a test and see if you get a bounce.

On Sat, 02 Mar 2002 18:28:14 -0700, Jay O'Brien wrote:

> It certainly is an interesting problem!  I'll help however I can, via
> dialup or via SSL. If I can help via phone, I'll respond privately with
> my phone number.

Mail forwarding turned off.
Mail from speakeasy still bounces.
Mail from jayobrien@att.net goes through ok and is readable via netmail on the w6go@att.net account.

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 01:53:33 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

Thanks, I wanted to make sure we had all the variables covered <g>.  This is being investigated and worked on now, hopefully I will get an update.When I do, I will post back.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 02:16:39 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Marie,

There are a total of six email addresses under my main account, including w6go@att.net. They all receive mail ok except the main account, w6go@att.net.

The only one with an active personal web page is w6go@att.net. The personal web page is OFF for all the other email addresses.  That's the only unique item for the main account.

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 02:18:42 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

Thanks, I am pretty sure at this point, we have the information needed toget this tracked down.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 02:26:35 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

I'm sure you do, but as long as I was dialed up to Member Services, It prompted me to make some other tests and to pass along my configuration;just in case it could mean anything to your (our?) troubleshooters.

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 02:29:22 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

Good thinking!  But I do think right now we are OK.

(post by another member: he had the same bounce on Feb. 22)
(emphasis added)
-------- Original Message --------
Subject: "550 Invalid recipient"
Date: Sun, 03 Mar 2002 03:16:22 GMT
From: Jack <jack.b@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

I've also experienced bounced messages, but I guess mine is old news (Feb 22nd).
My intended recipient had to email me through my company address and he pasted the message as shown below (I used an external alias/forwarding address as shown in the header).
Hope this will be of use to you....
 

----- The following addresses had permanent fatal errors -----
<n0nv@arrl.net>
    (reason: 550 Invalid recipient: <jack.b@att.net>)

   ----- Transcript of session follows -----
... while talking to gateway6.att.net.:
>>> RCPT To:<jack.b@att.net>
<<< 550 Invalid recipient: <jack.b@att.net>
550 5.1.1 <n0nv@arrl.net>... User unknown
 

Final-Recipient: RFC822; jack.b@att.net
Action: failed
Status: 5.1.1
Remote-MTA: DNS; gateway6.att.net
Diagnostic-Code: SMTP; 550 Invalid recipient: <jack.b@att.net>
Last-Attempt-Date: Fri, 22 Feb 2002 15:37:09 -0500
 

Return-Path: <TBarrnes@aol.com>
Received: from imo-m04.mx.aol.com (imo-m04.mx.aol.com [64.12.136.7])
    by xlate2.mailsvcs.arrl.net (8.11.0/8.11.0) with ESMTP id g1MKb8n31118
    for <n0nv@arrl.net>; Fri, 22 Feb 2002 15:37:08 -0500
Received: from TBarrnes@aol.com
    by imo-m04.mx.aol.com (mail_out_v32.5.) id 3.197.2aa60f1 (4387)
     for <n0nv@arrl.net>; Fri, 22 Feb 2002 15:36:56 -0500 (EST)
From: TBarrnes@aol.com
Message-ID: <197.2aa60f1.29a805e7@aol.com>
Date: Fri, 22 Feb 2002 15:36:55 EST
Subject: (no subject)
To: n0nv@arrl.net
MIME-Version: 1.0
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: 7bit
X-Mailer: AOL 4.0 for Windows 95 sub 114

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 05:55:26 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Any progress? Mail to w6go@att.net has been bouncing now for over six hours. I added a recent bounce to http://obri.net/att/mail.html . (see below)

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 05:58:08 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

No new info, sorry.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 16:04:01 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

It's been over 16 hours now, and mail is still bouncing (see below) to my main att worldnet account. What's going on, folks?

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 16:19:03 GMT
From: AT&T David Alexander <dalexander@attecc.com>
Reply-To: dalexander@attecc.com
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,
This issue is still being investigated by our mail team. As soon as we have additional info we will post back.
I do apologize for the inconvenience.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 17:10:21 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

David,
I trust that ATT recognizes that the new thread copied below started by tommzak@att.net is exactly the same trouble that I am having with my w6go@att.net main account email address.

I have updated http://obri.net/att/mail.html to include this correspondence thread and more examples of the problem.

17 hours and counting.

Jay O'Brien

-------- Original Message -------- (emphasis added)
Subject: Re: no emails
Date: Sun, 03 Mar 2002 16:48:59 GMT
From: tommzak@att.net
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

 Thank you for your response. I am using out look express. It almost seems as a wall has been put up to block my incoming emails. For example. A friend forwarded a email to me last night. After I received it, the first message of the day, he tried four times to email me again. It kept kicking back to him with this message:

Reason:Why Rejected tommzak:att.net please reply to Postmaster  @Verizon.net if you feel this message to be in error

Reporting-MTA:dns;out 001.Verizon.net(note on other attemps the numbers were 010,005 & 006)arrival date:2March 2002 Received -from-MTA:dns;Bell Atlantic.net (141.154.240.155) final recipient RFC 822;tommzak@att.net action:failed Status:5.1.1 Remote-MTA:dns;gateway 8.att.net (204.127.134.23) diagnostic-code:smtp;550 invalid recipient:tommzak@att.net

I appreciate any help you can give me. I need this to be up and running today. It is destroying my business.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 17:11:59 GMT
From: AT&T David Alexander <dalexander@attecc.com>
Reply-To: dalexander@attecc.com
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,
Yes, thanks. We are aware of other members issues with bouncing email and are investigating.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 17:27:12 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

David,

I went back and found the original bounce, which I initially ignored. It was Thursday, Feb 28, at 22:02 EST. I added it to my web page at http://obri.net/att/mail.html for your review. (see below) Perhaps the timing of that bounce will help your troubleshooters; it looks like the problem has been in for well over two days.

Jay

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 17:32:43 GMT
From: AT&T David Alexander <dalexander@attecc.com>
Reply-To: dalexander@attecc.com
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,
Thanks for that information. We will be sure our mail liaison is aware of the data.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 18:48:16 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

A recap. I first posted a description of the problem to this newsgroup 18 hours ago.

My main account, w6go@att.net, will not receive messages from non-att addresses. ATT bounces mail sent to that address back to the sender with a "550 Invalid recipient" message. However, my 5 additional email addresses, including the one this is posted from, receive mail just fine from anyone.

It appears that the problem was in place at least 45 hours before my notification of the problem. That means the problem has been in now for at least 63 hours.

At least one other att customer has reported the same problem on this newsgroup. ATT has stated that it is "aware of other members issues with bouncing email".

This entire correspondence thread and example bounces are posted at http://obri.net/att/mail.html .

That's my recap. That's all that I can do to help correct the problem short of spending hours on the telephone trying to explain this to someone, and I'm not inclined to do that at this time.

Would ATT please let me know what ATT is doing?

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sun, 03 Mar 2002 18:53:28 GMT
From: AT&T David Alexander <dalexander@attecc.com>
Reply-To: dalexander@attecc.com
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,
Thanks for consolidating your data. All I can tell you at this time is that the investigation is still underway. We will be sure to post back as soon as we have new or additional info.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Mon, 04 Mar 2002 00:44:04 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Ok folks, it has been 24 hours since I posted the fact that my main (owner) email account is bouncing email to all non-att senders, giving them an "Invalid recipient" message. The problem has been in now for three days, and I'm not the only subscriber experiencing this failure.

Hey, ATT, I am NOT an "INVALID RECIPIENT"!! I am your paying customer.

For full information visit http://obri.net/att/mail.html .

I've been a loyal Worldnet subscriber for six years, and I've brought in new customers for you, as your service has been exemplary. Last month's email implosion with no real explanation has caused me to wonder about ATT; this present problem shows me the arrogance I have come to expect from Microsoft, not from ATT. The Newsgroup Support Agents have been great to work with, but it is now my opinion that the "real" technical folks lump those agents in with us troublesome subscribers the techies could do without, and feed them little or no information, hoping we will all go away.

ATT, it's time to come clean! What are you doing, what have you done, and when will this be fixed? And, once fixed, how will you ensure it doesn't happen again?

Support Agents, how does a customer, like me, escalate a problem like this to management? I believe my web page tells the story on its own, and I would like ATT Management to read it and take action before it gets the media's attention.

Jay O'Brien

http://obri.net/att/mail.html

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Mon, 04 Mar 2002 00:49:21 GMT
From: AT&T Marie Gonzalez <mgonzalez@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Good evening Jay,

I checked on this earlier this evening and it has been escalated.  I wish I could give you a definite time frame, but cannot.

I am sorry.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Mon, 04 Mar 2002 14:33:49 GMT
From: "AT&T Mike Stewart" <mstewart@attecc.com>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Jay

I just wanted to let you know this is actively being investigated, I don't have any further information at this time but this is definitely receiving attention this morning. If I get any further information we will post it here.

Sorry about the inconvenience

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Mon, 04 Mar 2002 17:23:24 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

ATT,

For the record it has been over 40 hours since I made my original post, and the problem was in for at least 45 hours before that. I still cannot receive email from non-att senders at my main email account, w6go@att.net.

Let's examine this. My main email address, w6go@att.net, has been valid and in use for six years. That address is the one that many of my correspondents use to reach me, just like others use my postal address and my telephone number. I pay ATT for that address, and now ATT tells people that I am an "Invalid Recipient" and returns the mail to them. ATT has been doing that now for four days or more.

You can bet that the Postal Service and the telephone company would at least let me know exactly what they were doing to fix the problem, if it were them and not ATT.

I fear that this has already caused me to be deleted from mailing lists and to miss mail that can never be recreated. Does ATT have a record of all the mail that has been returned to those who attempted to correspond with me?

ATT representatives have confirmed in this newsgroup that other "members" are having the same problem. Some of those ATT customers (members) have complained here about losing business and credibility. I can't speak for the others, but I can say that I now regret recommending ATT Worldnet to others who are now your customers, and especially given the lack of forthrightness shown by ATT in this matter, I will find it difficult to recommend you to anyone in the future. That's a shame, because for the last six years I have been singing your praise to all who complain about their ISPs.

Note that my complaint does not include the Support Agents, who I realize are merely messengers. My complaint is that ATT, like it did last month when the email system totally imploded, no longer shares facts with its customers, either during a problem or later. I expect such arrogance from Microsoft, but I am shocked to see it from ATT.

An ATT representative on this newsgroup said this issue has been "escalated". To whom? How can I communicate with whomever is the recipient of the escalation?

PLEASE, ATT, AT LEAST TELL ME WHAT YOU ARE DOING?

This entire correspondence thread, along with example bounced messages, is posted for the world to see at http://obri.net/att/mail.html .

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Mon, 04 Mar 2002 17:29:55 GMT
From: AT&T John Oliver <joliver@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

I am sorry the problem continues for you and others with the bounce messages being received. Network operations continues to investigate the issue, but I do not have an estimate on when this will ultimately be resolved.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 00:50:43 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

ATT,

It's now been 48 hours since I told you that you were returning mail to my correspondents, telling them that my email address for which I have been paying you for over six years is now an "Invalid Recipient".

You have confirmed that what I say is true. You have confirmed that others are experiencing the same problem. You have provided absolutely no information about what is going on.

Should I interpret your lack of forthrightness to mean that you want me to find another ISP and go away? I really don't want to do that, but if you leave me no alternative, I will be forced away.

It is about time for you to tell me what is going on. Why are you blocking email to me and returning it to the sender? What did I do to you to deserve such treatment? Are you trying to tell me something?

I asked for information so I could follow up with the person to whom this problem was escalated. That request was, like all others, ignored. Is that an unreasonable request?

HELP PLEASE!

This entire correspondence thread, along with example bounced messages, is posted for the world to see at http://obri.net/att/mail.html . It should be embarrassing to ATT management.

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 00:58:19 GMT
From: "AT&T Ellen Norberg" <ENorberg@attecc.com>
Reply-To: "AT&T Ellen Norberg" <ENorberg@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

As previously mentioned, this issue has been escalated and is currently being handled by Network Operations. We have no further information at present other than they are currently working to isolate the cause and work towards implementing a correction. We will also forward your post to our Mail Liaison.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 06:49:27 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

What's happening?

As I was told to turn off mail forwarding on my main account, I don't get mail from it and I have to use netmail to get to that account. I see that test@att.net sent me email with five strange characters followed by the word "quit" at 11:12 AM (all times PST).

I received spam at 12:08 PM, a real message at 6:09 PM, and spam at 6:23 PM.

At 9:19 PM I sent email from my speakeasy account and it bounced.

I looked at the account at 9:30 PM and read the mail mentioned above.

I then sent email from my speakeasy account at 9:38 PM and I received it ok. For a short time I thought the problem was fixed!

I then sent email from my yahoo account at 10::00 PM and it bounced.

At 10:03 PM I sent email again from speakeasy and it bounced. I've sent more since then from both speakeasy and yahoo and they bounce.

It looks like it was working for a while, but my email is now being blocked again by ATT. Why?

Marie Gonzalez asked me to turn forwarding off Saturday so ATT could troubleshoot the problem. Can I turn it back on again so I don't have to use netmail to check that account?

Hello, ATT, are you there? What is going on?

It's now 54 hours since I reported this trouble, and you are still blocking email to me from non-att addresses. What good is an email account if it can't receive email?

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 12:14:15 GMT
From: AT&T John Oliver <joliver@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

The network team continues to work the issues with the intermittent bounce issues. We will let them know you did get some messages that may have been test messages, but are still seeing the issue.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 18:27:20 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

ATT,

Please don't minimize the outage by calling it "intermittent." All email originating outside att except two spams have been blocked by ATT and returned to the sender for five days, telling my correspondents that I am an "Invalid recipient." That's not something you can call "intermittent."

It has been 78 hours since I brought this problem to your attention.

You didn't answer my direct question about turning forwarding back on.

You didn't answer my direct question about how to contact whomever this service outage has been escalated to.

Why am I being treated like this by ATT? I have been using this email address for six years and now you block mail to the address. Why?

What are you doing to correct this problem?

Help, please!

Jay O'Brien
See http://obri.net/att/mail.html for all messages on this issue.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 18:35:48 GMT
From: AT&T John Oliver <joliver@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

Ok, will remove the intermittent reference. You can probably turn back on forwarding as the bounce messages will do so before reaching your inbox. I do not have contact information for direct contact with the people working the issue, but you can send email to worldnetpresident@att.net if you would like to pursue this at a higher level of correspondence. The investigation continues and when we receive additional details on the situation, we will post them here.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 19:42:46 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

John,

Thank you. I have turned forwarding back on, but for now I will also keep copies in the POP3 mailbox for reference. Turning forwarding back on will reduce my stress level somewhat, as it is a pain for me to use web mail on an ongoing basis.

Thank you for the worldnetpresident@att.net address. I will send email to that address.

Please don't think I am in any way criticizing you and the other Support Agents; I know you are doing your job, which is to act as a messenger. It is because of the support agents and the past exemplary email performance of ATT that I am a customer. Apparently something has happened to change ATT's level of customer concern, however, and before I abandon ship I will do what I can to change it back to what it was before.

Regards,

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 19:46:46 GMT
From: AT&T John Oliver <joliver@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

You're welcome. I am sorry you feel the level of customer concern has diminished as it has not and people are working at getting this resolved as quickly as possible. I apologize that it has not been resolved as quickly as you have anticipated it should.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 21:02:46 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

John,

The time of resolution isn't the issue. Some things take time. What is the issue is that ATT refuses to answer my requests for information about the problem or what it is doing. Instead, nothing.

Based on what I have seen this year, I won't even get a plausible explanation of what the problem was, once it is resolved.

I was just able to successfully send mail to the problem address from my speakeasy account. Based on yesterday's performance, that may well only be an "intermittent" fix.

I look forward to seeing a post from ATT that explains the problem, but I predict it will not be forthcoming, and that I will only get a "we apologize for the inconvience."

Jay O'Brien
See http://obri.net/att/mail.html

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Tue, 05 Mar 2002 21:07:00 GMT
From: AT&T Nick Trifonoff <ntrifonoff@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

   you may well be correct, often the type of answer you wish is simply not given out for whatever reasons there may be. We will share your desire for more substantive information with management. I am glad things are working for at least the moment.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Wed, 06 Mar 2002 05:00:02 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

ATT,

It appears that my main account email address is working again. Based on when spam started showing up, it looks like it was repaired at 12:15 PM PST today, 68 hours after I reported the outage to you. Is it really fixed? Or are some senders still blocked?

I would appreciate some closure on this issue.

Why was my account blocked so I could not receive mail?

Is there a record of email messages that were returned to the sender, telling them I was an "Invalid recipient?"

What has been done to prevent this from happening again?
 

Jay O'Brien
See full details on this outage at http://obri.net/att/mail.html

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Wed, 06 Mar 2002 05:11:32 GMT
From: "AT&T Ellen Norberg" <ENorberg@attecc.com>
Reply-To: "AT&T Ellen Norberg" <ENorberg@attecc.com>
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,

I don't have any details at this hour but will forward your message to our Mail Liaison so he is aware of your questions.
--
Ellen Norberg
AT&T Electronic Customer Care - Newsgroup Support Agent

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Thu, 07 Mar 2002 08:41:24 GMT
From: Jay O'Brien <jayobrien@att.net>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Ellen,

I've waited for over 24 hours after you responded, and I have not received any further information. Will I be hearing from ATT soon?  I would like to know to whom ATT blocked mail legitimately sent to me.

Jay O'Brien

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Thu, 07 Mar 2002 11:29:33 GMT
From: AT&T David Alexander <dalexander@attecc.com>
Reply-To: dalexander@attecc.com
Organization: AT&T Electronic Customer Care
Newsgroups: worldnet.help.service-issues.mail-server

Jay,
As soon as we have more info it will be posted.

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Thu, 07 Mar 2002 13:28:32 GMT
From: "AT&T Mike Stewart" <mstewart@attecc.com>
Organization: AT&T Worldnet
Newsgroups: worldnet.help.service-issues.mail-server

Jay

Unfortunately  this information is not available, we will not be able to provide a list of mail that was sent to you and rejected due to the problem that you experienced with mail sent to your account bouncing. I'm sorry and I do understand the inconvenience this has caused you , but this information just isn't available.
--
Michael Stewart
AT&T WorldNet Service Customer Care
PWP, MSWS, E-mail & BetaSite Liaison
 

-------- Original Message --------
Subject: Re: Mail sent to my main att account is bouncing
Date: Sat, 09 Mar 2002 21:34:45 -0800
From: Jay O'Brien <jayobrien@att.net>
Newsgroups: worldnet.help.service-issues.mail-server

I have sent an email message to the WorldNet Service President's Office asking for answers related to the recent service outage which blocked incoming email to my main ATT WorldNet account. It is posted at http://obri.net/att/mail.html .

Jay O'Brien

Related correspondence is above this point in this web page:example bounce messages are below this point in this web page.

click here to jump to the top of this web page

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From: MAILER-DAEMON@ns1.vrx.net (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: owner-ll-digest@mbz.org
MIME-Version: 1.0
Content-Type: multipart/mixed;
        boundary="DC38FD48C.1014951779/ns1.vrx.net"
Message-Id: <20020301030259.9F587D4AA@ns1.vrx.net>
X-Mozilla-Status: 8001
X-Mozilla-Status2: 00000000
X-UIDL: <20020301030259.9F587D4AA@ns1.vrx.net>

This is a MIME-encapsulated message.

--DC38FD48C.1014951779/ns1.vrx.net
Content-Description: Notification
Content-Type: text/plain

This is the Postfix program at host ns1.vrx.net.

I'm sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.

For further assistance, please contact <postmaster@ns1.vrx.net>

If you do so, please include this problem report. You can
delete your own text from the message returned below.

                        The Postfix program

<w6go@att.net>: host gateway5.att.net[204.127.134.23] said: 550 Invalid
    recipient: <w6go@att.net>
 

--DC38FD48C.1014951779/ns1.vrx.net
Content-Description: Undelivered Message
Content-Type: message/rfc822

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        id 2247BD494; Thu, 28 Feb 2002 22:01:36 -0500 (EST)
From: owner-ll-digest@mbz.org (ll)
To: ll-digest@vrx.net
Subject: ll V1 #890
Reply-To: ll@mbz.org
Sender: owner-ll-digest@mbz.org
Errors-To: owner-ll-digest@mbz.org
Precedence: bulk
Message-Id: <20020301030136.2247BD494@ns1.vrx.net>
Date: Thu, 28 Feb 2002 22:01:36 -0500 (EST)
 

ll             Thursday, February 28 2002             Volume 01 : Number 890

/text snipped/

End of ll V1 #890
*****************

~~ From ll@mbz.org  ~~~~ Changes? Unsubscribe? mailto:owner-ll@mbz.org ~~
--DC38FD48C.1014951779/ns1.vrx.net--

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From: MAILER-DAEMON@ns1.vrx.net (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: owner-ll-digest@mbz.org
MIME-Version: 1.0
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        boundary="9DFB0D327.1015112009/ns1.vrx.net"
Message-Id: <20020302233329.5387BD2FA@ns1.vrx.net>
X-Mozilla-Status: 8001
X-Mozilla-Status2: 00000000
X-UIDL: <20020302233329.5387BD2FA@ns1.vrx.net>

This is a MIME-encapsulated message.

--9DFB0D327.1015112009/ns1.vrx.net
Content-Description: Notification
Content-Type: text/plain

This is the Postfix program at host ns1.vrx.net.

I'm sorry to have to inform you that the message returned
below could not be delivered to one or more destinations.

For further assistance, please contact <postmaster@ns1.vrx.net>

If you do so, please include this problem report. You can
delete your own text from the message returned below.

                        The Postfix program

<w6go@att.net>: host gateway6.att.net[204.127.134.23] said: 550 Invalid
    recipient: <w6go@att.net>
 

--9DFB0D327.1015112009/ns1.vrx.net
Content-Description: Undelivered Message
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To: ll-digest@vrx.net
Subject: ll V1 #891
Reply-To: ll@mbz.org
Sender: owner-ll-digest@mbz.org
Errors-To: owner-ll-digest@mbz.org
Precedence: bulk
Message-Id: <20020302233121.BD5DED2FA@ns1.vrx.net>
Date: Sat,  2 Mar 2002 18:31:21 -0500 (EST)
 

ll               Saturday, March 2 2002               Volume 01 : Number 891

/text snipped/

End of ll V1 #891
*****************

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Return-Path: <>
Delivered-To: w6go@speakeasy.net
Received: (qmail 8979 invoked for bounce); 3 Mar 2002 00:08:44 -0000
Date: 3 Mar 2002 00:08:44 -0000
From: MAILER-DAEMON@mail6.speakeasy.net
To: w6go@speakeasy.net
Subject: failure notice

Hi. This is the qmail-send program at mail6.speakeasy.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

For additional assistance, please contact Speakeasy Technical Support via
phone at 1.800.556.5829 or 206.728.9770, or via the Customer Service tool
in TAC, located at:
http://www.speakeasy.net/tac
Click on Customer Support, then Ask a Question.
 

<w6go@att.net>:
204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@att.net>
Giving up on 204.127.134.23.

--- Below this line is a copy of the message.

Return-Path: <w6go@speakeasy.net>
Received: (qmail 8973 invoked from network); 3 Mar 2002 00:08:43 -0000
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<w6go@speakeasy.net>)
          by mail6.speakeasy.net (qmail-ldap-1.03) with SMTP
          for <w6go@att.net>; 3 Mar 2002 00:08:43 -0000
Message-ID: <002501c1c247$94a396a0$0501a8c0@JAY866>
From: "Jay O'Brien" <w6go@speakeasy.net>
To: <w6go@att.net>
Subject: test from speakeasy
Date: Sat, 2 Mar 2002 16:08:43 -0800
MIME-Version: 1.0
Content-Type: text/plain;
 charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 5.50.4807.1700
X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4807.1700

test

X-Apparently-To: jjayob@yahoo.com via web20109.mail.yahoo.com; 02 Mar 2002 16:12:42 -0800 (PST)
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Date: 3 Mar 2002 00:12:42 -0000
From: MAILER-DAEMON@yahoo.com
To: jjayob@yahoo.com
Subject: failure delivery
Content-Length: 790

Message from  yahoo.com.
Unable to deliver message to the following address(es).

<w6go@att.net>:
204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@att.net>
Giving up on 204.127.134.23.

--- Original message follows.

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Message-ID: <20020303001241.81147.qmail@web20106.mail.yahoo.com>
Received: from [216.254.5.150] by web20106.mail.yahoo.com via HTTP;
Sat, 02 Mar 2002 16:12:41 PST
Date: Sat, 2 Mar 2002 16:12:41 -0800 (PST)
From: Jay O'Brien <jjayob@yahoo.com>
Subject: test from yahoo to w6go@att.net
To: w6go@att.net
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii

test

__________________________________________________
Do You Yahoo!?
Yahoo! Sports - sign up for Fantasy Baseball
http://sports.yahoo.com

X-Apparently-To:  jjayob@yahoo.com via web20104.mail.yahoo.com; 02 Mar 2002 16:14:44 -0800 (PST)
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Date:  3 Mar 2002 00:14:44 -0000
From:  MAILER-DAEMON@yahoo.com | Block Address  | Add to Address Book
To: jjayob@yahoo.com
Subject: failure delivery
Content-Length: 826

Message from  yahoo.com.
Unable to deliver message to the following address(es).

<w6go@worldnet.att.net>:
204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@worldnet.att.net>
Giving up on 204.127.134.23.

--- Original message follows.

Return-Path: <jjayob@yahoo.com>
Message-ID: <20020303001443.84883.qmail@web20101.mail.yahoo.com>
Received: from [216.254.5.150] by web20101.mail.yahoo.com via HTTP;
Sat, 02 Mar 2002 16:14:43 PST
Date: Sat, 2 Mar 2002 16:14:43 -0800 (PST)
From: Jay O'Brien <jjayob@yahoo.com>
Subject: test to w6go@worldnet.att.net from yahoo
To: w6go@worldnet.att.net
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii

test

__________________________________________________
Do You Yahoo!?
Yahoo! Sports - sign up for Fantasy Baseball
http://sports.yahoo.com

-------- Original Message --------
Subject: failure notice
Date: 3 Mar 2002 05:26:47 -0000
From: MAILER-DAEMON@mail12.speakeasy.net
To: jayobrien@speakeasy.net

Hi. This is the qmail-send program at mail12.speakeasy.net.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

For additional assistance, please contact Speakeasy Technical Support via
phone at 1.800.556.5829 or 206.728.9770, or via the Customer Service tool
in TAC, located at:
http://www.speakeasy.net/tac
Click on Customer Support, then Ask a Question.
 

<w6go@att.net>:
204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@att.net>
Giving up on 204.127.134.23.

--- Below this line is a copy of the message.

Return-Path: <jayobrien@speakeasy.net>
Received: (qmail 12155 invoked from network); 3 Mar 2002 05:26:46 -0000
Received: from unknown (HELO speakeasy.net) ([216.254.5.150])
(envelope-sender <jayobrien@speakeasy.net>)
          by mail12.speakeasy.net (qmail-ldap-1.03) with SMTP
          for <w6go@att.net>; 3 Mar 2002 05:26:46 -0000
Message-ID: <3C81B417.BD0F414E@speakeasy.net>
Date: Sat, 02 Mar 2002 21:26:47 -0800
From: Jay O'Brien <jayobrien@speakeasy.net>
X-Mailer: Mozilla 4.79 [en] (Win98; U)
X-Accept-Language: en
MIME-Version: 1.0
To: w6go@att.net
Subject: test from speakeasy at 9:26 PM PST
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

test

Return-Path: <>
Delivered-To: w6go@speakeasy.net
Received: (qmail 22079 invoked for bounce); 3 Mar 2002 15:58:09 -0000
Date: 3 Mar 2002 15:58:09 -0000
From: MAILER-DAEMON@mail6.speakeasy.net
To: w6go@speakeasy.net
Subject: failure notice

Hi. This is the qmail-send program at mail6.speakeasy.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

For additional assistance, please contact Speakeasy Technical Support via
phone at 1.800.556.5829 or 206.728.9770, or via the Customer Service tool
in TAC, located at:
http://www.speakeasy.net/tac
Click on Customer Support, then Ask a Question.
 

<w6go@att.net>:
204.127.134.23 does not like recipient.
Remote host said: 550 Invalid recipient: <w6go@att.net>
Giving up on 204.127.134.23.

--- Below this line is a copy of the message.

Return-Path: <w6go@speakeasy.net>
Received: (qmail 22071 invoked from network); 3 Mar 2002 15:58:08 -0000
Received: from unknown (HELO JAY866) ([216.254.5.150]) (envelope-sender
<w6go@speakeasy.net>)
          by mail6.speakeasy.net (qmail-ldap-1.03) with SMTP
          for <w6go@att.net>; 3 Mar 2002 15:58:08 -0000
Message-ID: <000901c1c2cc$361ef540$0501a8c0@JAY866>
From: "Jay O'Brien" <w6go@speakeasy.net>
To: <w6go@att.net>
Subject: test from speakeasy at 7:57 AM 3/3
Date: Sun, 3 Mar 2002 07:58:07 -0800
MIME-Version: 1.0
Content-Type: text/plain;
 charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 5.50.4807.1700
X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4807.1700

test

/end/

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